Troubleshooting if you have problems changing your password
If you’ve tried the steps above and you’re experiencing problems changing or resetting your password, try the following troubleshooting ti
- Make sure Caps Lock is off when you’re typing your new password
- Clear your cache and cookies
- Check that your browser isn’t automatically populating the password field with an old password. If this is happening, manually type in your new password, or turn off auto-fill in your browser settings
If you’ve tried to change your password more than 5 times in the last 24 hours, you’ll need to wait 24 hours before trying again.