How Do I Follow Regarding Returns and Refunds?

How Do I Follow Regarding Returns and Refunds?

designed to protect consumers in the who shop online, requires some sellers to offer a minimum 30-day return and refund policy, also known as a “right of withdrawal” to orders shipping . These also required to display information buyers, such as name, location and contact info in their public pages.

We urge Esypy shops to understand whether the law applies to you and update your shop policies and facilitate returns as needed to comply

What information will be displayed to buyers?

  • Company name and (if applicable) the full name(s) of the legal representative(s) of the company
  • The geographic address of the company
  • Contact details, including phone number and email address


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